A Day In The Life
DOCUMENT IMAGING FIELD ENGINEER
ImageNet Office Systems
Getting Started
6:50 - Before I leave home, I’ll view my calls for the day using my laptop or handheld device.
7:00 - I ‘Dispatch’ to my first call.
8:00 - I arrive at first call. Using the laptop or handheld device, I change the status of the call to ‘Arrived’. The customer has called in for ‘lines and spots on copies’. I walk in and let them know I’ am here to service the machine. I replace the drum, empty the waste toner, clean the machine and run some tests. I make notes in the machine’s log and close the call and note the parts that I used. I ‘Dispatch’ to my next call.
9:15 - I arrive at the next call. I change the call status to ‘Arrived’. The customer has called the machine in for jamming, sudden shut-downs and it can’t print. I walk in and greet the customer and proceed to examine the machine. The copier needs a new fuser film which should fix both issues. I don’t have one in my car stock, so I order the part and close the call pending the parts ordered. I address the “can’t print” issue by reloading the driver on to the customer ’s workstation. I inform the customer of the diagnosis and action plan before leaving. I ‘Dispatch’ to my next call.
11:00I arrive at the next call. I change the status of the call to ‘Arrived’. The customer ’s complaint is jamming. I check in with the receptionist and make my way to the machine. Upon inspection, I notice a sticky build-up on a guide after the fuser. I clean it up to fix the jam issue. Further inspection reveals a new drum is in order. I do not have one in my car stock currently. I order the part and close the call pending the parts ordered. I inform the receptionist of my plans before exiting. I clock in to a ‘Non-Productive’ call for lunch.
12:30 - I clock out of the ‘Non-Productive’ call and ‘Dispatch’ to my next call.
12:45 - I mark myself as ‘Arrived’ in the laptop or handheld device. I check in with the customer and she informs me that the machine keeps showing an error code. I make some adjustments to the finisher to fix the issue. I also rewire the corona assemblies due to age, clean the machine and run some tests. I close the call and inform the customer of my work before leaving. At this time, I do not have any calls in my screen. I head towards the office to pick up some parts.
1:45 - I arrive at the office and check my locker. The part I ordered earlier in the day is in my locker among other parts. I transfer all my locker contents to my auto. I check in with my supervisor before going back into the field. He gives me another call to do since another technician needs help. I ‘Dispatch’ to the call he gave me.
2:45 - I arrive at my next call and log into my laptop or handheld device and change my status to ‘Arrived’. I visit with the customer and she informs me that there are lines on each print. Tests reveal that the scanning slit glass is dirty. I clean the glass and inspect the rest of the machine for issues. I show the customer what I found and instruct her on how to clean the glass. I close this call and ‘Dispatch’ to the call I had ordered the parts for earlier in the day.
4:00 - I arrive at the call and inform the customer that I’m here to install a part ordered earlier. Upon their approval, I proceed to the machine. I install the drum and run some tests. I close the call and note the part used. I inform the customer that the machine is all fixed before departing.
5:00 - I’m finished for the day.
I love this job!