A Day In The Life
Imaging Device Technician
ImageNet Office Systems
Team Role
Our service dept is broken down into three different teams:
- High Volume
- Color Laser
- Digital
High Volume technicians maintain the segment five and above machines. Color Laser technicians maintain the Color Laser Copiers. The Digital technicians maintain all Black and White and color enabled equipment.
Getting Started
Each technician is equipped with a laptop and Nextel. They assign themselves to their first call and arrive on location by 8:00 am. In some cases, the technician may need to come by the shop in the morning and replenish any required car stock.
Morning
Technicians evaluate their open call list and schedule their day accordingly.
Lunch
Eat lunch 12:00 to 1:00
Afternoon
Continue to run service calls and service our customers in a timely manner.
When the Day Ends
Technician may reschedule any required follow up calls or place any parts orders necessary for the following day.